MEET—CLAYTON
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NATION PARKS SERVICES

NPS CASE STUDY: UX/UI

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BRIEF:

IMPROVE THE NPS FEEDBACK SYSTEM

 

Create or improve the National Parks feedback system: Currently the Nation Park system lacks an easy and efficient way for park visitors to give feedback to the park rangers and employees. Users turn to third party websites like Yelp to leave reviews, feedback, and complaints about their park experiences. However this information is not received by the park staff. This project seeks out to create a system for feedback that is easy and clear for users while also benefiting park employees. This new feature allows park goers to not only leave general reviews but also allows hazard and safety reports to easily communicate to park rangers if they experience a hazard or fault in said park.

 
 
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PAINPOINTS:

  1. No Direct feedback system for reports

  2. NPS website is hard to navigate

  3. Contact information is hard to locate

  4. Website contact submission is often not received

  5. Parks don’t receive reviews from 3rd party platform

 
 
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REFINED SEARCH FEATURED

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SIMPLIFIED PARKS PAGES

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NEW REPORTS AND FEEDBACK TAB

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